TERMS AND CONDITION

* We may request for certain company information from customers at various points of the online portal just to enable us for below activities.
* We are sole owner of this information and at no time will it be sold, shared or rented to third parties in any way other than those set out in policy.
* Contacting you regarding your enquiry or orders.
* Processing and Delivering of orders.
* Sending you regular email communications.

* Our responses to all the enquiries and orders will be answered within the turnaround time of 48 hours. Customers can also reach out at our office desk wherein our representatives will personally assist with all the requirements.
* Addition to the online portal and telephonic assistance one can also arrange an appointment with us to visit our premises wherein we have showcased world class range of Fittings, Findings and Chains for customer requirements.
* To facilitate the customers within our zone, product samples will be issued on memo basis which however will be valid until 7 days only. Post same if no confirmation received we shall have to process it for the invoice.

* We ship across India in economic zones and internationally worldwide. All orders are generally shipped in 48 hours from the closure of enquiry, and most will be shipped the same day.
* For SEZ zones across India all deliveries will be scheduled post customs processes and for the orders shipped via UPS, FedEx, DHL, Brinks or Malca are well co-ordinated with customers beforehand depending on their preferences.
* Backorders will be kept for a reasonable period only upon the customer’s request. By acceptance of Merchandise from UDT, the customer agrees to be responsible for all collection and attorney fees.

* We offer several payment option wherein our preferred is Bank Transfers in currency of the invoice. Regardless of which method one uses, company needs to submit their KYC.
* Net 30 days are available to the customer from the shipment Invoice date. However invoices not paid within 30 days are subject to a finance charge of 1% per month (12% APR). An account summary is shown on every invoice and statements are available by email, upon request.
* We set the right for credit limits for each clients depending upon their past records and accreditations from credit insurance company or substantial credit information from trade references will also be considered.

* In each case there will be weight mentioned on the bag stating the weight of the product with the bag. It should be matched at that very moment before accepting the shipment.
* If any discrepancy is found in the shipment in terms of weights, invoice errors, product mix or printing errors, it needs to be notified within 24-48 hours from the receipt of same to be able to act upon.